Frequently Asked Questions

How long does delivery take?

We offer fast and reliable shipping across the UK. Standard delivery usually takes 5–10 days, while express options may be available at checkout. You’ll also receive tracking updates every step of the way.

How can I track my order?

Once your order is shipped, you'll receive an email with a tracking link. You can track your package in real time on our website until it arrives safely at your door.

What payment methods do you accept?

We accept all major payment methods, including credit/debit cards, PayPal, and secure online payments. Your details are always protected with encrypted checkout for peace of mind.

Are your products safe for pets with sensitive skin?

Absolutely. We prioritise pet-safe, non-toxic, and premium-quality materials. Many of our items are made from hypoallergenic fabrics, gentle on sensitive coats and skin, so your pet stays comfortable at all times.